Most businesses use Key Performance Indicators (KPIs) to analyze results for their employees and overall company success. These are the metrics you use to track progress towards goals. KPIs give you an indication of where improvements are needed.
What really drives your company but is often overlooked are KBI’s, or Key Behavioral Indicators. These are the behaviors that drive performance.
Understanding underlying behaviors helps develop employee training tailored to business success.
By understanding the relationship between behavior and performance you have a better idea of not just where to focus training, but what behaviors or processes to address during the training.
Invest in Employees for Improved Productivity
Sales KBI’s Increase Revenue
In sales, KPIs can include how many new contracts are signed, how many products are sold, how many prospects you have, and the balance between those sales and prospects.
The KBI’s that drive those sales and prospects are the sales processes and employee closing skills. The activity involved in the sale also plays a part. Sales is a very process-driven department.
Understanding these processes that drive sales helps you focus employee training around understanding and executing the sales processes. You can develop training to develop the skills necessary to close sales. You can train on company best practices for moving customers through the sales process.
Safety KBI’s Reduce Liability
Safety is a more behavior-driven aspect of a business. KPIs for safety include the number of accidents or claims and the number of days without injuries.
The behavioral indicators that drive safety include following protocols and using protective equipment properly. Employees must observe safety rules to be effective in this department.
Maintaining regulatory and job-related safety training will help create desired behaviors. Make sure employees understand the company and job-specific policies. Make sure they understand the processes behind incident reporting.
Businesses that spend 10% of their revenue on capital improvements saw a 3.9% increase in productivity according to researchers at the University of Pennsylvania. That same 10% invested in employees increases productivity by 8.5%.
Employee Development Drives Company Culture
42% of employees surveyed by the Society for Human Resource Management stated a commitment to professional development was very important for job satisfaction. Investing in professional development training shows that the business cares about their employees careers and advancement in the company. If they feel like they have a chance to advance where they are, employees are less likely to leave.
Offering employee development training also helps businesses improve recruitment. A good training program shows potential employees you will set them up for success from day one.
A well-rounded employee development training program increases employee engagement. Investing in employees makes them more willing to invest in the success of the company. This leads to better communication at all levels and increased productivity.
Employee development brings employees together. Creating an atmosphere of teamwork across the board improves the overall company culture. Developing employee performance training focused around KBIs helps take business to the next level.
Take Employee Productivity to the Next Level
We can help transform employee performance by giving you the right tools to address key behavior indicators. Get the training that fits your needs.